Delivery Policy

Last updated: August 1, 2026

1. Digital Delivery Only

All Translate Care services are delivered digitally by email. No physical documents, printed translations, or tangible goods are produced or shipped.

2. Delivery Formats

• Word and PDF documents: Delivered in the same format as submitted, with formatting preserved where possible
• Excel and tabular data: Excel or CSV as specified
• Medical device documentation: Format matched to regulatory submission requirements or submitted format
• Subtitles and multimedia: SRT, VTT, or other formats as specified
• Other formats: As specified at intake

Document formatting assistance (DTP) for complex medical layouts is available as an add-on.

3. Delivery Timelines

All timelines are confirmed in the intake form based on actual word count and language pair. Estimates shown on the website are for planning purposes:

• Essential (up to 500 words): 7 business days standard
• Clinical (up to 2,500 words): 5 business days standard
• Enterprise (up to 10,000 words): 3 business days priority, confirmed at intake

4. Express Delivery

24-hour express delivery is available as a paid add-on for projects up to 2,500 words. Express availability is confirmed before the add-on is accepted. Express timelines begin from receipt of all required source materials and completion of the intake form.

5. Delivery Address

Translations are delivered to the email address provided at checkout. Contact us before delivery if you need to use a different email address.

6. Business Days

Business days are Monday through Friday, excluding US federal holidays.

7. Late Delivery

If delivery is delayed due to reasons within our control, we notify you promptly with a revised timeline. Delays caused by late source material submission, incomplete intake form responses, scope changes, or slow client communication during active projects do not qualify as late delivery.

8. Contact

care@translatecare.com | (330) 673-9173