Last updated: August 1, 2026
This Refund Policy applies to all purchases from translatecare.com. Because medical translation requires specialist time and confidentiality handling, refund eligibility depends on the project stage at the time of cancellation.
If you cancel before returning the intake form after purchase, you are eligible for a full refund minus a $45.00 administrative fee. Contact care@translatecare.com with your order reference.
If you cancel after returning the intake form but before a translator is assigned and work begins, you are eligible for a 75% refund. The 25% covers intake review, project setup, and HIPAA handling where applicable.
Once a medical specialist translator is actively assigned and translation has begun, a 50% refund is available. If more than 75% of the translation is complete, no refund is available.
No refund is available after the translated file has been delivered. Your included revision rounds remain available to address accuracy issues. If the delivered translation materially fails to meet the agreed scope, contact us within 7 days and we will correct it at no charge.
The express 24-hour delivery add-on is non-refundable once the project is confirmed for express handling. If we cannot fulfill express delivery, the add-on is refunded in full.
Scheduled consultation sessions are non-refundable if cancelled with less than 12 hours notice. Cancellations with more than 12 hours notice receive a full credit toward a rescheduled session.
If your actual word count is significantly higher than the package covers, we provide an adjusted quote before starting. If you choose not to proceed at the adjusted price, you may cancel for a full refund.
Email care@translatecare.com with your order number and reason. We process requests within 5 business days. Approved refunds are issued via the original Stripe payment method and appear within 5 to 10 business days.
care@translatecare.com | (330) 673-9173 | Mon to Fri, 9am to 5pm ET